Menu above built with this plugin including Mega Menu.

Menu disappears when scrolling on it up or down

This topic contains 9 replies, has 3 voices, and was last updated by  Peter Featherstone 2 days, 19 hours ago.

Viewing 10 posts - 1 through 10 (of 10 total)
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  • #55831 Reply

    ty

    On an iPhone or iPad if we scroll up hard or down the menu will disappear, especially when the background page to the right of menu is at bottom of page.

    #55837 Reply

    Hi there,

    Do you have the Enable Touch Gestures option turned on, if so please turn it off?

    https://responsive.menu/docs/basic-setup/container/#technical

    Please advise

    Peter

    #55879 Reply

    Ty Burnett
    Participant

    Hello,
    The gesture was switched off

    #55897 Reply

    Hey Ty,

    That’s strange. It only happens for me when you actually slide the menu up, it doesn’t happen for me in any other way.

    Have you tried disabling all other plugins and the theme to see if something else is causing it?

    Please advise

    Peter

    #55909 Reply

    Ty Burnett
    Participant

    Hi Peter,

    I am forwarding these messages you send to my site developer. I have to wait for them to reply and its the weekend Will update as I get them

    Ty

    #55916 Reply

    Hey Ty,

    No problem!

    Peter

    #56107 Reply

    Ty Burnett
    Participant

    Here is what my website designer wrote…

    Ty,
    This is something the author of the plugin have to look in to
    As we have tried both of his suggestions
    1) Disabling plugins
    2) Disabling gestures for mobile devices on the menu backend

    #56121 Reply

    Hi Ty,

    It’s quite hard to debug as it only happens on Apple devices and seems to only be happening for you as I’ve not had anyone else report the issue.

    I’ll try have another look but as yet I don’t really have any answers or guesses at what the issue could be.

    Peter

    #56148 Reply

    Ty Burnett
    Participant

    This is happening on Ipad but not iphone.

    #56165 Reply

    Hey Ty,

    So it’s literally just ipad? That makes it even harder to debug as it’s not a specific browser or manufacturer.

    Do you have any specific scripts loading just on ipad, is it all ipads or just one specific one?

    Please advise

    Peter

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