I am trying to update Responsive Menu Pro from v3.1.4 to the latest version (v3.1.11).
I get an error message “Update Failed: Could not create directory. responsive-menu-pro/tests/app/Validation/Validators” however the directory already exists. I tried renaming the directories at different points along the path, starting with ‘tests’.
Responsive Menu [non-Pro] is installed on the same site and this updated without issue.
It sounds like there is an issue with the permissions on those folders specifically on the server.
Have you checked the owner or permissions on that selection of the folder structure on your server and are they different to other plugins installed on your server?
Alternatively, how did you originalyl install the plugin? I’m not sure if originally the plugin was installed under a different user or with a user with higher permissions than the user that is trying to update the plugin.
To clarify, when I say user above, I mean your server user not your WordPress user.