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Update Failed: Download failed. Unauthorized

This topic contains 0 replies, has 1 voice, and was last updated by  Peter Featherstone 10 months ago.

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    Hi all,

    If you are trying to update the plugin and you get the following message:

    Update Failed: Download failed. Unauthorized

    Below are the things you can try to do and resolve it:

    • Enter your license key again in the admin for my plugin and make sure that it still says Valid License.
    • If it still says Valid License, then trying to update the plugin again does usually work.
    • If it says invalid license, then it could mean that you have reached the limit of your license keys. For example, you may have moved domains or reached your limit on your Multi License.
    • If this is the case then you will either need to purchase more licenses or email me to remove some old domains from your license.

    There is also a dedicated knowledgebase article for license issues that may help below:

    https://responsive.menu/knowledgebase/license-activation-issues/

    Hope that helps

    Peter

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